Introduction

Getting There: From Impediments to Pathways to Empathy

      Gertraud Koch and Stefanie Everke Buchanan

Foundations

Empathy Maps

      Arlie Russell Hochschild

Family and Work Life

Caring for Young and Old: The Care-giving Bind in Late-forming Families

      Nancy Konvalinka

Channeling Time and Energy into Work and Home: The Rationales of Americans and Norwegians

      Jeremy Schulz

Time for Business?! Time Binds of Female Founders and Their Familial Origin

      Caroline Ruiner

Labor Feelings

Selling Feelings for a Wage: A Labor Process Perspective on Emotional Labor Power, Its Indeterminacy and Incomplete Commodification

      Paul Brook

From Emotional Labor to Interactive Service Work

      Wolfgang Dunkel and Margit Weihrich

Feeling Rules—Unfound Treasures for the Study of Work Cultures

      Gertraud Koch

Emotion, Body Work and Autonomy

Hairdressers as Managers of Well-being: A Multi-dimensional Perspective of Emotional Labor in the Service Industry

      Sarah Braun

Emotional Labor and Body Work in a Nursing Home for the Elderly

      Petra Schweiger

Being Creative with Time Binds: Solo-entrepreneurs Negotiating Works and Private Life

      Birgit Huber

Taking on an Idea

Encountering Arlie Hochschild’s Concept of “Emotional Labor” in Gendered Work Cultures: Ethnographic Approaches in the Sociology of Emotions and in European Ethnology

      Irene Götz

Biographical Notes

Index